Krystal Cancun
손님 리뷰
The localization , the place, the view, the restaurants, the staff , the food everything amazing.
Eidi
2024년 3월
The beach and the location was great
Flora
2025년 4월
My husband and I had the pleasure of visiting Krystal Cancun to celebrate our 10-year anniversary, and it was nothing short of amazing! This was our first holiday without the kids in a while, and the experience felt like a refreshing retreat. Having traveled to over 24 countries, we can confidently say that this holiday lands in our top two—second only to the awe-inspiring beauty of Iceland. Mexico has truly left us wondering why it took so long to visit! **Highlights of Our Stay:** - **Dining Experience:** The food was a delight, with three restaurant options to choose from. Two of these required prebooking, ensuring an exclusive dining atmosphere. Every meal was a culinary treat. - **Exceptional Service:** The staff were incredibly kind and helpful, consistently going above and beyond to make us feel welcome. - **Impeccable Cleanliness:** The level of cleaning and hygiene was outstanding—truly deserving of recognition. - **Spa Bliss:** Our couples' spa experience was one of the most memorable moments of our trip. The serene atmosphere and skilled staff provided us with unparalleled relaxation. - **Wonderful Pool & Beach:** Both the pool and the beach offered breathtaking views and were perfect for unwinding. - **Top-Notch Customer Care:** The service throughout was exceptional, making us feel cared for at every step. One area for improvement was the slight delay in communication at the beginning of our stay, which caused us to miss out on securing some extra-special treatment. However, the team sincerely apologized, and we were more than happy with the resolution. The location of Krystal Cancun is ideal—just a 30-minute drive from the airport and less than a two-minute walk to the vibrant tourist area. It’s a fantastic base for exploring the beauty of Cancun. **Final Thoughts:** Our experience was a solid 9/10, and we can’t wait to return, this time with the kids. We’re sure they will love it as much as we did.
Charlene
2025년 4월
Good location, nice restaurants,
Leandra
2024년 7월
The overall appearance of the hotel remains quite inviting and impressive. The standard room facing the city was very good. The waiter in the breakfast room was very good though. The prices at the beach bar were very fair.
Karsten
2025년 2월
Mark
2023년 4월
This Properties great, because you have the choice Just renting rooms are doing a full inclusive stay. The private beaches are wonderful and the restaurant, are decen The pools have great views. The staff pays very close attention to you to all your needs and. They clean 24 hours a day.
Leon
2023년 10월
I had an incredible experience at this hotel! I stayed in a Standard Double Room for four nights, and it was a truly enjoyable stay. Service & Staff 👏 From the Aquamarina restaurant staff to the front desk team, pool bar, and towel station attendants, everyone was extremely friendly and helpful. Their warm and welcoming attitude made my stay even better. Dining 🍽️ The hotel has four different restaurants, but I only dined at Aquamarina. Both breakfast and dinner were buffet-style, offering a wide variety of options. The average dinner cost was around 450-500 pesos. I was happy to see plenty of vegetarian and vegan choices, making it easy to find food as a vegetarian. Another huge plus was having a Starbucks inside the hotel, which was super convenient for me as a remote worker. Room & Cleanliness 🏨 My room was spotless, and the towels were fresh and clean. The hotel itself had a very clean atmosphere. The room was also well-equipped, featuring a large refrigerator, a microwave, and all the essentials for a comfortable stay. Location & Safety 📍 The location is perfect—situated at the corner of the Hotel Zone, it’s only a 5-minute walk to nightlife spots like Coco Bongo and other clubs. I felt very safe walking around, even at night. I enjoyed taking walks along the bike path—1-1.5 km towards La Isla and 2-2.5 km towards Playa Tortugas. The hotel also has a stunning beach, which is one of its biggest highlights! Entertainment & Activities 🎶 The hotel hosts nightly events, which added a fun touch to my stay. One night, a Mexican singer performed, and another night featured a dance show—both were fantastic! Final Thoughts 💯 Overall, my experience was excellent, and I truly believe the hotel is worth the price. I would definitely recommend it for its amazing location, great service, and stunning beach! Would love to visit again! 😊✨
Zeynep
2025년 3월
Having in mind that I have visited Cancun to attend a conference the location was the main reason for my choice and it met my expectations! The beach is beautiful, the rooms are good and the breakfast was great. I also was granted some benefits as a Booking guest such as a 15% discount on some of the on food and beverages and fee other things which I did not expected.
Neli
2024년 11월
Been going to Krystal Cancun for dew years now, this 2024 has been there already twice, the location is great, close to different entertainment that the city offers, bus station walking distance to different locations if you want to explore, the beach is Amazing, blue Azure waters. the staff is very nice and responsive, had few requests (extra towels, changing coffee pots….) and they were always responsive on the spot. very respectful and professional. Few options of food are available on property that will suite even picky eaters.
Sara
2024년 9월
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